GENERAL TERMS AND CONDITIONS

This website is operated by Clara Veyra. Throughout the site, the terms “we,” “us,” “our,” and “company” refer to Clara Veyra. Clara Veyra provides this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, policies, and notices stated here.

By visiting our website and/or purchasing a product from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service,” “Terms”), including additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the website, including but not limited to visitors, suppliers, customers, merchants, and/or content providers.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to all the terms of this agreement, you may not access the website or use our Services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current online store shall also be subject to these Terms. You may review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes on our website. It is your responsibility to check this page regularly for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our online store is hosted by Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to offer our products and Services to you.

By agreeing to these Terms, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you are of legal age and have given us your consent to allow any minors for whom you are responsible to use this website.

You may not use our products for any illegal or unauthorized purpose. In using the Service, you must not violate any laws applicable in your jurisdiction, including but not limited to copyright laws.

You must not transmit any viruses, harmful code, or other destructive code.

A breach or violation of any of these Terms may result in the immediate termination of your use of our Services.

We reserve the right to refuse Service to anyone for any reason at any time.

You understand that your content, excluding credit card information, may be transferred unencrypted. This may include transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the Service, use of the Service, access to the Service, or contact through the website by which the Service is provided without our express written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 1 – DEFINITIONS

For the purposes of these Terms, the following definitions apply:

Withdrawal Period: The period during which the consumer may exercise their right of withdrawal.

Consumer: A natural person who is not acting in the course of a commercial or professional activity and who enters into a distance contract with the company.

Day: Calendar day.

Continuing Performance Contract: A distance contract concerning a series of products and/or services where the delivery and/or purchase obligation is spread over a specific period.

Durable Medium: Any means that enables the consumer or the company to store information addressed personally to them in a way that allows future access and unchanged reproduction.

Right of Withdrawal: The consumer’s right to withdraw from the distance contract within the withdrawal period.

Company: The natural or legal person that offers products and/or services to consumers at a distance.

Distance Contract: A contract concluded within the framework of an organized system for the distance sale of products and/or services, under which one or more means of distance communication are used exclusively up to and including the conclusion of the contract.

Means of Distance Communication: A means that can be used to conclude a contract without the consumer and the company being physically present in the same place at the same time.

Terms and Conditions: These Terms and Conditions of the company.

ARTICLE 2 – IDENTITY OF THE COMPANY

Email address: info@claraveyra.com

ARTICLE 3 – APPLICABILITY

These Terms and Conditions apply to every offer made by the company and to every distance contract and order between the company and the consumer.

Before the distance contract is concluded, the text of these Terms and Conditions will be made available to the consumer. If this is not reasonably possible, the consumer will be informed before the conclusion of the contract that the Terms are available for inspection and will be sent free of charge upon request as soon as possible.

If the distance contract is concluded electronically, the text of these Terms and Conditions may be provided electronically in such a way that the consumer can easily store them on a durable medium.

If this is not reasonably possible, the consumer will be informed before the conclusion of the distance contract where the Terms can be viewed electronically and that they will be sent free of charge electronically or by other means upon request.

If specific product or service conditions apply in addition to these Terms and Conditions, the preceding paragraphs shall apply accordingly. In the event of conflicting terms, the consumer may always rely on the provision that is most favorable to them.

If one or more provisions of these Terms become wholly or partially invalid or void at any time, the agreement and the remaining Terms shall remain valid. The relevant provision shall be replaced without delay by a provision that reflects the purpose of the original provision as closely as possible.

Situations not covered by these Terms shall be assessed in accordance with the spirit and purpose of these Terms.

Any uncertainty regarding the interpretation or content of one or more provisions shall be interpreted in accordance with the spirit and purpose of these Terms.

ARTICLE 4 – THE OFFER

If an offer is valid for a limited period or is subject to special conditions, this will be clearly stated in the offer.

The offer is non-binding. The company reserves the right to change or modify the offer.

The offer contains a complete and accurate description of the products and/or services being offered. The description is sufficiently detailed to allow the consumer to make a proper assessment of the offer. If the company uses images, these represent the products and/or services offered as accurately as possible. Obvious errors or typographical mistakes in the offer are not binding on the company.

All images, specifications, and information in the offer are for guidance only and cannot serve as grounds for compensation or cancellation of the agreement.

Product images are intended to provide the most accurate possible representation of the products offered. However, the company cannot guarantee that colors displayed on a screen exactly match the actual colors of the products.

Each offer contains sufficient information to make clear to the consumer which rights and obligations are associated with accepting the offer. This includes, in particular:

  • the price, excluding any possible customs clearance fees and import duties. Such additional costs are borne by and are at the risk of the customer. Postal and/or courier services may collect fees, including possible customs clearance fees, from the recipient of the goods;

  • any applicable shipping costs;

  • the manner in which the agreement is concluded and the steps required to do so;

  • whether a right of withdrawal applies;

  • the method of payment, delivery, and performance of the agreement;

  • the period during which the offer can be accepted or during which the company guarantees the price;

  • any costs of distance communication if these are calculated differently from the standard basic rate for the communication method used;

  • whether the agreement will be archived after conclusion and how the consumer can access it;

  • how the consumer can review and, where necessary, correct the information provided in connection with the agreement before the agreement is concluded;

  • any languages other than English or German in which the agreement may be concluded;

  • any applicable codes of conduct or industry guidelines to which the company is subject and how the consumer may access these electronically;

  • the minimum duration of the distance contract in the case of a continuing performance contract.

Optional: available sizes, colors, and material types.

ARTICLE 5 – THE AGREEMENT

Subject to the provisions of paragraph 4, the agreement is concluded when the consumer accepts the offer and fulfills the conditions stated therein.

If the consumer accepts the offer electronically, the company shall immediately confirm receipt of the acceptance electronically. Until the company has confirmed receipt of the acceptance, the consumer may withdraw from the agreement.

If the agreement is concluded electronically, the company will take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a secure online environment. If the consumer can pay electronically, the company will take appropriate security measures.

Within the limits of applicable law, the company may obtain information about whether the consumer is able to meet their payment obligations, as well as any facts and circumstances relevant to the responsible conclusion of the distance contract. If, based on this assessment, the company has reasonable grounds not to enter into the agreement, it is entitled to reject an order or request with reasons or impose special conditions for its performance.

The company will provide the consumer with the following information together with the product or service, in writing or in a form that can be stored on a durable medium:

  • the contact address of the company to which complaints may be submitted;

  • the conditions and procedure for exercising the right of withdrawal or a clear statement that the right of withdrawal is excluded;

  • information about warranties and existing after-sales services;

  • the information referred to in Article 4 of these Terms, unless the company has already provided this information before the agreement was concluded;

  • the conditions for terminating the agreement if it has a duration of more than one year or an indefinite duration.

In the case of a continuing performance contract, the provision in the previous paragraph applies only to the first delivery.

Every agreement is concluded subject to sufficient availability of the relevant products.

ARTICLE 6 – RIGHT OF WITHDRAWAL

When purchasing products, the consumer has the right to withdraw from the agreement within 30 days without providing a reason. This withdrawal period begins on the day after the product has been received by the consumer or by a representative previously designated by the consumer and communicated to the company.

During the withdrawal period, the consumer must handle the product and packaging with care. The consumer may only unpack or use the product to the extent necessary to assess whether they wish to keep it. If the consumer exercises their right of withdrawal, they must return the product with all supplied accessories and, where reasonably possible, in its original condition and original packaging, in accordance with the reasonable and clear instructions provided by the company.

If the consumer wishes to exercise their right of withdrawal, they must notify the company in writing or by email within 30 days of receiving the product. After notifying the company of the withdrawal, the product must be returned within 30 days. The consumer must be able to demonstrate that the goods were returned on time, for example by providing proof of shipment.

If the consumer has not notified the company of the withdrawal within the period stated above or has not returned the product on time, the purchase will be considered final.

ARTICLE 7 – COSTS WHEN EXERCISING THE RIGHT OF WITHDRAWAL

If the consumer exercises their right of withdrawal, they are responsible for the cost of returning the products.

If the consumer has paid an amount, the company will refund this amount as soon as possible and no later than 14 days after the withdrawal. The refund will only be issued after the company has received the returned goods or the consumer has provided clear proof that the goods have been returned.

ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

The company may exclude the consumer’s right of withdrawal for the products described below. The right of withdrawal may only be excluded if the company clearly stated this in the offer, or at the latest before the agreement was concluded.

The right of withdrawal may only be excluded for products:

  • made according to the consumer’s specifications;

  • that are clearly personal in nature;

  • that cannot be returned due to their nature;

  • that may deteriorate or expire quickly;

  • whose price depends on fluctuations in the financial market over which the company has no control;

  • consisting of individual issues of newspapers or magazines;

  • consisting of audio or video recordings or computer software where the seal has been broken by the consumer;

  • consisting of hygiene products where the seal has been broken by the consumer.

The right of withdrawal may only be excluded for services:

  • relating to accommodation, transport, catering, or leisure activities to be provided on a specific date or within a specific period;

  • that have been fully performed with the consumer’s express consent before the withdrawal period has expired;

  • relating to betting and lotteries.

ARTICLE 9 – PRICE

We reserve the right to change the prices of the products and/or services offered during the validity period stated in the offer, including as a result of changes in duties or taxes.

The company may offer products or services at variable prices if those prices depend on fluctuations in the financial market over which the company has no control. If prices are subject to such fluctuations and the stated prices are only indicative, this will be stated in the offer.

Price increases within three months after the agreement has been concluded are only permitted if they result from statutory provisions or government regulations.

Price increases from three months after the agreement has been concluded are only permitted if the company has agreed to this and:

  • they result from statutory provisions or government regulations; or

  • the consumer is entitled to terminate the agreement from the date on which the price increase takes effect.

Any import duties, customs fees, or handling charges that arise upon delivery may be collected from the customer by the postal or courier service. These costs are borne by the customer unless expressly stated otherwise.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing or typographical errors. In the event of a pricing error, the company is not required to supply the product at the incorrect price.

ARTICLE 10 – CONFORMITY AND WARRANTY

The company guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements of usability and/or reliability, and the legal provisions and/or government regulations applicable on the date the agreement was concluded. Where agreed, the company also guarantees that the product is suitable for purposes other than ordinary use.

Any warranty provided by the company, manufacturer, or importer does not affect the consumer’s statutory rights and claims against the company arising from the agreement.

Defective or incorrectly delivered products must be reported to the company in writing within 14 days of delivery. The products must be returned in their original packaging and in new condition.

The warranty period provided by the company corresponds to the manufacturer’s warranty period. However, the company is never responsible for the ultimate suitability of the product for the consumer’s individual use or for advice concerning the use or application of the products.

The warranty does not apply if:

  • the consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;

  • the delivered products have been exposed to unusual conditions or otherwise handled improperly or contrary to the instructions provided by the company and/or on the packaging;

  • the defect is wholly or partly attributable to regulations imposed or to be imposed by authorities concerning the nature or quality of the materials used.

ARTICLE 11 – PERSONAL INFORMATION

The submission of personal information through the online store is governed by our Privacy Policy. For more information, please refer to our Privacy Policy.

ARTICLE 12 – ERRORS, INACCURACIES, AND OMISSIONS

From time to time, information on our website or within the Service may contain typographical errors, inaccuracies, or omissions. These may relate to product descriptions, pricing, promotions, offers, shipping charges, delivery times, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate. This may be done at any time without prior notice, including after you have submitted your order.

We are under no obligation to update, amend, or clarify information in the Service or on any related website, including but not limited to pricing information, except as required by law.

Any update or refresh date stated in the Service or on a related website does not mean that all information in the Service or on that website has been changed or updated.

ARTICLE 13 – CHANGES TO THE TERMS

You can review the most current version of these Terms at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes on our website.

It is your responsibility to check our website regularly for changes. Your continued use of or access to the website or Service after changes to these Terms have been posted constitutes acceptance of those changes.

CONTACT

If you have any questions about these Terms, you can contact us at:

info@claraveyra.com