RETURNS POLICY

At Clara Veyra, we want our customers to be satisfied. However, we understand that there may be occasions when you wish to return a product. Below, you will find our return policy clearly explained.

CONDITIONS FOR RETURNS

• A return request can only be submitted after you have actually received the goods.
• Return shipping costs are the responsibility of the customer, including any applicable international shipping costs.
• A fixed processing fee of $10 USD will be deducted from the refund.
• Items must be unused, unwashed, undamaged, and in their original condition. All tags and labels must still be attached.
• You may try on the items, but they must not be worn or used.
• It is not permitted to order multiple sizes with the intention of returning part of the order.

ORDER CANCELLATION

• Orders can be cancelled free of charge within 24 hours of purchase.
• After this period, the order will automatically be processed and can no longer be cancelled.

WHY RETURNS ARE HANDLED BY AN EXTERNAL RETURNS PARTNER

Clara Veyra is a brand serving customers in Germany. However, our returns are handled by an external returns partner. This specialized facility helps us process returned items efficiently, inspect their condition, and give suitable products a second life through donations or responsible reuse.

This approach helps reduce waste and supports a more sustainable supply chain. For this reason, the return address may differ from our regular business address.

RETURN PROCESS

Request your return within 30 days of receiving your order by emailing info@claraveyra.com. Our customer service team will provide you with all necessary return instructions. You can also contact us through our contact page.

Return the goods at your own expense. This includes any applicable customs fees and shipping costs.

We strongly recommend using a shipping method with tracking.

REFUNDS

• Once we have received and inspected the returned goods, the purchase amount will be refunded to the original payment method within 14 days.
• A $10 USD return processing fee will be deducted from the refund.

EXCHANGES

Exchanges are possible. If you would like to exchange an item for a different size, color, or product, you must first contact our customer service team.

We offer several exchange options and will personally guide you through the process. You can contact us through our contact page or by email at info@claraveyra.com. Our support team will review the available exchange options and explain the required steps.

LIABILITY

• We are not responsible for lost packages when tracking confirms that the shipment was delivered to the address provided by the customer.
• If an incorrect address was provided, the customer is responsible.
• Errors in the delivery address must be reported within 24 hours of placing the order.

CONTACT

If you have any questions regarding returns, you can contact us by email at info@claraveyra.com or through our contact page. We will be happy to assist you personally.